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Helpful community contacts

There are dozens of incredible organisations all around the city doing important work and can help you and your family when times are tough. 

Here are a few organisations I work closely with that you might want to reach out to:

Community and social services

These organisations offer a variety of services and can also help connect you with more specific services. Many provide immediate emergency support, meals and food parcels, and long term advocacy, referrals and casework. 

Communify | 07 3510 2700 | 180 Jubilee Terrace, Bardon | Communify provides assistance with emergency support, NDIS, aged care services, housing, multicultural programs, and transport. They run The Pantry, a free food service, and publish community events on their website, such as free community lunches.

Micah Projects | 07 3029 7000 | 163 Boundary Street, West End | Micah Projects have services for people experiencing homelessness or at risk of loss of tenancy, people who have experienced domestic and family violence or  institutional child abuse, young pregnant or parenting women, people requiring disability or mental health support, and emergency relief services.

3rd Space | 07 3254 1144 | 505 Brunswick Street, Fortitude Valley | 3rd Space operates a drop-in centre open seven days a week during working hours for people experiencing or at risk of homelessness. They offer emergency relief, individual and family support, health and financial services, and run a cafe with free and low-cost meals. 

Brisbane Youth Service | 07 3620 2400 | 42 McLachlan Street, Fortitude Valley | BYS offers specialised services for people aged 12 to 25 including crisis support, medical and mental health clinic, housing, parenting support and guidance counselling.  

AskIzzy | AskIzzy is an online directory and 24/7 referral service to help you find shelter, food, healthcare, services and information nearby. 

Food and emergency relief

Valley Hearts | 0405 872 963 | Jeays Street Park, Bowen Hills | Valley Hearts provides meals and groceries every Monday night at Jeays Street Park in Bowen Hills, and can provide additional grocery parcels for people in need during the week. 

Coffee Brigade | 07 3831 8219 | Ivory Street and Wickham Park, Fortitude Valley | The Coffee Brigade runs a coffee and breakfast van every morning, serving sandwiches, fruit and hot drinks. The Coffee Brigade also maintain an up-to-date weekly roster of meal services in the inner city 

Wesley Mission | 07 3216 1579 | 316 St Pauls Terrace, Fortitude Valley | The Wesley Mission runs a morning drop-in centre Mondays to Fridays before noon, providing meals, food parcels and casework. 

Housing

Mortgage relief loans | 1300 654 322 | The Queensland Government offers conditional loans of up to $20,000 for people experiencing severe hardship in paying their mortgage. 

Bond loans and rental grants | 13 74 68 | The Queensland Government offers small grants and loans to help people move into a new private rental. These loans cover a bond and two weeks rent while the once-off grants can cover two weeks rent. 

Rental security subsidy | If you are finding it difficult to stay in a private rental because of the cost, the Queensland Government can pay your real estate agent a small proportion of your rent as a subsidy for up to a year.

Housing Service Centre | 07 3034 6500 | Level 7, 515 St Pauls Terrace, Fortitude Valley | The Queensland Government runs a drop-in centre to help you navigate state housing programmes. 

QSTARS | 1300 744 263 | Tenants Queensland runs QSTARS as a free, independent advice and referral service for all renters. They can help with understanding your tenancy rights and responsibilities, resolving your tenancy issue, advocating for you when you talk to your lessor or agent, helping you write a letter or fill in tenancy forms and helping you prepare for your QCAT tenancy tribunal hearing

Home for Good | 07 3036 4444 | Micah Projects runs Home for Good, a broad housing advocacy and support service for people experiencing homelessness or who might be at risk of not having a home without intervention. 

HART4000 | 07 3004 0100 | Communify runs a homelessness assessment and referral team in Fortitude Valley to help with immediate crisis housing and support for navigating social and public housing.

Homeless Hotline | 1800 474 753 | The Queensland Government Homeless Hotline is a phone information and referral service for people who are experiencing homelessness or are at risk of homelessness. 

Disability

Aged and Disability Advocates Australia | 1800 818 338 | Aged and disability advocates that provide information regarding your rights and responsibilities when receiving care or support in home or residential facilities, assist in exploring alternate care options, and make referrals where appropriate.

Queensland Advocacy for Inclusion | 07 3844 4200 | An independent advocacy organisation advocating for the protection and advancement of the needs, rights and  lives of people with disability in Queensland.

Speaking Up for You | 07 3255 1244 | A social advocacy organisation for people with a disability in the greater Brisbane and Moreton Bay area including Redlands.

Queenslanders with Disability Network | 07 3252 8566 | Queenslanders with Disability Network has a range of services for people with a disability including supporting local support groups.

Family or gendered violence

Brisbane Domestic Violence Service | 07 3212 5444 | [email protected] | Micah Project’s run a free and confidential service for people who are affected by domestic violence.

Queensland Indigenous Family Violence Legal Service | 1800 887 700 | A free legal service for Aboriginal or Torres Strait Islander people affected by family violence or sexual assault. 

DVConnect | 1800 811 811 | DVConnect provides emergency transport and accommodation for your entire family including pets, and also provide safety planning, crisis counselling, intervention, information and referrals at no cost to you

Brisbane Rape and Incest Survivors Support Centre | 07 3391 2573 | BRISSC is a community-based, not-for-profit organisation in Brisbane that provides support to women survivors of sexual violence.

Zig Zag Young Women’s Resource Centre | 07 3843 1823 | Zig Zag provides services include counselling and support to young women aged 12 to 25 years who have experienced sexual assault and medium term supported accommodation and housing support to young women aged 16-25 years who are experiencing homelessness or at risk of homelessness

Legal support

Basic Rights Queensland | 1800 358 511 | BRQ is a community legal centre that offers specialist advice and advocacy for people experiencing disability discrimination, issues with Centrelink or employment services, women facing discrimination or violence in the workplace, and people with mental health concerns.

Refugee and Immigration Legal Service | 07 3846 9300 | RAILS provides free immigration advice, legal assistance and legal education to immigrants, refugees and asylum seekers in Queensland. They also have a program designed to assist people on temporary visas who are experiencing domestic violence.

Legal Aid | 1300 651 188 | Legal Aid Queensland provides legal help to financially disadvantaged people about criminal, family and civil law matters.

Caxton Legal Centre | 07 3214 6333 | Caxton provides free legal help on a range of topics for people who are disadvantaged or on low income. 

LGBTI Legal Service | 07 3124 7160 | LGBTI Legal Service offers free and confidential legal advice to Queensland residents who identify as members of the diverse lesbian, gay, bisexual, trans and intersex community.

Mental health

Lifeline | 13 11 14 | Lifeline provides free counselling services for anyone at any time.

Kids Helpline | 1800 551 800 | Kids Helpline provides specialist telephone and online counselling for young people aged 5-25.

Beyond Blue | 1300 224 636 | Beyond Blue helps people feeling depressed or anxious find the right information and referrals.

Multicultural Connect Line | 1300 079 020 | MCL provides telephone counselling for people from Culturally and Linguistically Diverse backgrounds.